Services
Support
Nouveau Systems offers technical support options to help you get the most out of your software investment. Nouveau System offers three levels of technical services to choose from.
To discuss which support option is appropriate for you, please contact your Nouveau Systems sales representative at sales@NouveauSystems.com.
Standard Care
All registered users of Nouveau Systems products are entitled to these services at no charge:
- Unlimited access to company information 24 hours a day through the Internet. With a web browser, you get the latest information by entering the URL for the Nouveau Systems support home page, http:// www.nouveausystems.com/support.
- Unlimited use of Nouveau Alliance Discussion Groups available on Nouveau Alliance ONLINE. These forums offer electronic access to out professional technical support staff, the Alliance knowledge base, FAQ’s, product updates and announcements.
- Unlimited installation assistance, configuration and general usage questions. The email address is support@NouveauSystems.com.
Standard Care Support is available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time.
Priority Care
All registered users of Nouveau Systems products are entitled to these services on a “pay-as-you-go” basis:
- Access to a Priority Care 800 number to respond to your support needs. This service is charged to your VISA, MasterCard, or American Express on a per incident basis.
- Average hold time will be kept to a minimum.
Priority Care Support is available Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific Time.
Premium Care
All registered users of Nouveau Systems products are entitled to these services on an annual subscription basis:
- Unlimited calls on the toll-free Premium Care 800 number.
- Average hold time will be kept to a minimum.
- Instant access to senior support staff.
- After hours and weekend support is available for an additional fee.
Premium Care Support is available Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific Time.
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